Water mains leak detection
Mains supply pipe leak repair
A leak in your water mains supply pipe can be difficult to diagnose and have expensive consequences for your water bill unless fixed quickly.
Water travels through these pipes at high pressure and can cause substantial damage when a hole is created by corrosion, the weather or simple old age.
Discover how we approach water mains leak detection below.
Your mains supply pipe is your responsibility
Many people believe that it’s the job of their water company to fix a faulty mains pipe, but sadly this is unlikely to be the case for the majority of Dubai properties.
Your external stop valve controls the supply of water to your home from the street and is different to the internal stopcock usually found beneath your kitchen sink.
You are responsible for any leak or issue that occurs between the external valve and your property, whether beneath your garden or the building itself.
Water mains leak detection is the process of finding, fixing and sometimes replacing, the broken underground pipes which transport water from the public network to your home.
Use the contents box to navigate to the part of the page you need or simply call us for now on (+971) 58 571 3511 to discuss your specific situation with our team, without obligation.
The telltale signs of a burst mains water leak
Mains water leaks can be hard to notice due to the fact they are mostly located underground, however there are a number of above-ground clues that could signal a problem.
- Is your water meter spinning when your stopcock is off? Your water meter will typically be installed on or near the external stop valve of your property. You can quickly determine if your water leak is between the external valve and your internal stopcock by turning off the stopcock and seeing if your meter continues to turn. We recommend leaving the stopcock off for at least an hour or two and monitoring any difference in the meter value. See more on this process below.
- Have you been surprised by usually high water bills? While it’s common for water usage to fluctuate throughout the year, if you’ve received a bill from your water company that doesn’t seem to reflect your actual usage, it may signal a hidden leak requiring immediate attention.
- Are you experiencing low water pressure? A leak in your mains pipe can cause the pressure of the supply to your home to drop, resulting in slower running taps and showers. A noticeable change in water pressure with no wider issue reported by your supplier should be investigated. Water travels through mains supply pipes at high pressure and a leak can quickly release large volumes of water in a short period of time.
- Have you noticed unusual levels of mould, condensation or smell of damp? The escape of water from your mains supply pipe running beneath your home can cause significant areas of damp or mould to develop in your home. We recommend that you urgently investigate the cause of dampness and condensation that you can’t otherwise account for.
- Does your garden show signs of saturation or subsidence? If you live in a house, the journey from the external stop valve to your internal stopcock will likely travel beneath your front garden from the street. A leak in this area can often be spotted by an unusually wet patch of grass or evidence of subsidence in the ground.
Locating a leak on mains supply pipework
As a specialist leak detection company, we are well equipped to find even the deepest and most difficult leaks in your mains water pipe using the latest non-destructive methods.
Our leak detection technologies include everything from acoustic equipment and moisture meters, to tracer gas, thermal imaging and endoscopic cameras.
But before we can offer solutions, we need you to spot the symptoms. If you’re reading this, you’ve probably already got a hunch that you have a water leak, but there’s a fairly simple way you can confirm it yourself.
How to confirm a leak using your water meter and internal stopcock
The below test can be carried out without any plumbing experience and used to verify the presence of a leak in your main water supply pipe. By completing the following steps, you will be able to see if you’re using water despite not using water at all.
Step One: Isolate and turn off your home’s internal stop valve (stopcock).
Step Two: Open your kitchen tap to confirm that your home’s internal water supply has stopped.
Step Three: Check your water meter – usually found on the ground outside your property (see image below) – for movement. If you notice the dial or the plus (+) sign moving, you probably have a leak.
I’ve noticed the dial moving. What next?
If you’ve completed the steps above and the dial of your water meter is still spinning, we recommend that the first thing you do is tell your water company about your suspected leak.
Already spoken to your water company?
If you’ve spoken to your water company or already know that your leak is your responsibility to fix, we can help.
We’re experts at tracing and repairing water leaks in all areas of your home and garden.
Call us now on (+971) 58 571 3511 to discuss your leak by one of our expert technicians.
All calls to us are without obligation. We can provide you with a full fixed quotation before any work is conducted and you won’t pay us a penny before the work is completed.
Why do I have a high water bill?
As living costs rise nationwide, it’s no surprise to see bills shooting up at alarming rates.
Knowing whether your high water bill is the result of wider economic shifts, or a leak in your mains pipe, can save you a lot of time and money.
Most water companies estimate your six-month water usage and collect payments monthly or quarterly through direct debit.
This billing process means it’s not always immediately clear when and by how much your water usage has spiked, but a cost increase usually means more water was used.
Why have I used more water?
A high water bill isn’t always the fault of an undetected water leak in your home. Below are some of the most common reasons:
New water-using appliances: Your bill may have increased due to new or heavier use of water-consuming appliances.
Larger household size: More people or animals in the home often leads to higher water usage.
Outdated fixtures: Inefficient plumbing or leaky fixtures contribute to water waste.
Fast-spinning water meter: A busy water meter can indicate a potential leak, requiring prompt attention to prevent further water loss (see section below).
Detecting leaks in mains water supply pipes
We offer a fixed price trace and access service following your description of the issue at your property. In some cases, we may need to visit in person to inspect your situation. This visual inspection does not involve the use of any specialist detection equipment, but allows us to accurately gauge and price the work required.
Upon instruction to complete trace and access works, we will use one or a variety of the methods to locate your mains supply pipe before providing you with a further option for its repair.
These methods include the use of tracer gas, thermal imaging and endoscopic cameras.
1. Call (+971) 58 571 3511
Call us for today to discuss your situation and book in a free visual inspection by one of our expert technicians.
2. We may visit to inspect your leak
Upon booking, it may be necessary for us to conduct a visual inspection of your reported water leak to provide you with a structured price for the trace, access and repair. The inspection will not find your leak by itself.
3. Get a fixed price to find your leak
We know how frustrating it can be when a price changes throughout a job. The price we quote you for the work will be the price you pay. Plus, we’ll provide you with a detailed report to submit to your insurance company.
Why does my underground water main pipe leak?
It’s natural to wonder why a pipe buried beneath your home may suddenly start to leak when it’s worked perfectly fine for many years.
Unfortunately, the breakdown of a pipe over time is mostly inevitable and unavoidable. The best thing to do when it happens is to act swiftly to arrange a repair and ensure that you have appropriate insurance in place to cover the costs.
And remember that sometimes, the most cost-effective long term solution is the full replacement of your mains water pipe.
Here’s three of the most common that reasons water main supply pipes fail:
High water pressure and ruptured the pipe
Water suppliers invest a lot of money in pressure management strategies to help maintain a consistent flow of water to your home. Changing water pressure through your mains pipe can lead to extreme surges causing the pipe to either leak or burst.
If you’re concerned about the water pressure supply to your home, we recommend contacting your water supply company directly before a problem has time to develop.
The pipe has been damaged by excavation work
Construction work at your property can lead to your mains supply pipe being damaged by machinery or equipment. The pipe usually runs around six feet below ground and hitting it can trigger a leak that may require repair or replacement completely.
Water mains leak detection FAQs
Dealing with insurance companies can be a frustrating experience, especially when you’re claiming for cover you’ve probably never needed before. We’ve included some of the most common questions regarding water mains leaks below.
Remember, if you still have a question, you can call us now on (+971) 58 571 3511.
› What if I live in a flat or a building containing multiple properties?
Blocks of flats or apartments may have either a single of multiple stop valves to control water supply to the building. Meters inside communal properties are specific to each home and you will only be charged for your own use, not that of your neighbours.
› What does it mean when there’s a leak in my mains supply pipe?
A leak in your mains supply pipe signifies a disruption in the system that transports water from the public supply to your home. Mains pipe leaks can be challenging to identify and may result in higher water bills and potential property damage if left unattended.
› What might happen if a mains water leak isn’t addressed promptly?
Ignoring a mains water leak can lead to a range of consequences from inflated water bills to extensive damage to your property due to dampness, mould and even subsidence.
Testimonials from our mains leak customers
We’re proud of the mains leak detection service that we offer our customers, with five star reviews on Google and Trustpilot. Read a selection of our reviews below.